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Exam MB6-897: Microsoft Dynamics 365 for Retail: https://www.microsoft.com/en-us/learning/exam-mb6-897.aspx
Skills measured
This exam measures your ability to accomplish the technical tasks listed below.
- Set up and configure organizational parameters (20 – 25%)
- Set up and Configure Point of Sale (10 – 15%)
- Set up and Configure Products (15 – 20%)
- Manage Retail Operations (15 – 20%)
- Conduct Retail Activities (25 – 30%)
Who should take this exam?
Candidates for this exam are Microsoft Dynamics 365 partners who set up and use the application functionality in Microsoft Dynamics 365 for Retail and provide support for the application.
Candidates typically have a strong understanding of retail operations and POS, and experience deploying, maintaining, and using Microsoft Dynamics 365 for Retail.
Real and effective Microsoft Dynamic 365 MB6-897 exam Practice Questions
QUESTION 1
You plan to close the store at the end of your shift. The store policy requires:
1.
All cash must be reconciled at the end of the day.
2.
The cash drawer must contain a minimum of $100.00 cash at all times.
3.
The store safe must contain exactly $1,000.00 in it at the end of the day.
The cash drawer has $1000,00. cash in it. The store safe has $700.00 cash in it.
You need to ensure you are following the store policy.
What should you do?
A. Perform a safe drop for $300.00, then perform a bank drop for $600.00.
B. Perform a safe drop for $300.00, then perform a tender declaration for $600.00.
C. Perform a tender removal for $900.00, then put the cash into the store safe.
D. Perform a float entry for $100.00, then perform a safe drop for $300.00, then perform a bank drop for $600.00.
Correct Answer: A
QUESTION 2
You plan to configure the Retail catalog approval workflow to send notifications to users when specific triggers occur.
You need to send a notification to workflow users when specific conditions occur.
For which two scenarios can you trigger a notification? Each correct answer presents a complete solution.
A. A workflow instance is completed.
B. A workflow instance stops because of a warning.
C. A workflow instance stops because of an unrecoverable error.
D. A workflow instance is canceled.
Correct Answer: AC
QUESTION 3
You are making a sale to a customer using a point of sale (POS) register.
After initially deciding to pay partially with the first credit card, the customer chooses instead to pay in full with a second
credit card.
You need to remove the first credit card from the transaction.
What should you do?
A. Select the payment line for the partial payment and click Void payment.
B. Select the payment line for the partial payment and click the Void line.
C. Select the payment line for the partial payment and click Void transaction.
D. Tender the remaining amount and return the sale.
Correct Answer: A
QUESTION 4
You are creating a keyboard mapping group to use at a point of sale (POS). What is populated when you enter a
character to use as a shortcut key?
A. ASCII value
B. ANSI value
C. text value
D. Boolean value
Correct Answer: A
Reference: https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/set-up-keyboard-mapping-and-mappinggroups-retail-essentials
QUESTION 5
You plan to implement installment billing.
Which two payment processing options can you use? Each correct answer presents a complete solution.
A. When the customer uses an on-account payment type, the payment is added to the customer\\’s balance.
B. Authorization cannot be handled manually for installment billing transactions.
C. When a credit card is used as a payment, the processor submits payments for authorization and settlement.
D. Installment payments can be processed up to three business days after they are due.
Correct Answer: AC
Reference: https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/work-with-installment-billing
QUESTION 6
A user named User1 is assigned to a position that is related to a job named J03.
User1 requires permissions to perform functions that are not permitted by job J03.
You need to ensure that only User1 can perform the additional functions.
What should you do?
A. Create a new permission group and assign the group to job J03.
B. Assign a new permission group to User1.
C. Override the permission group for User1.
D. Assign a new position to User1.
Correct Answer: C
QUESTION 7
Your retail store policy states that you cannot have more than $1,000.00 or less than $200.00 in the cash drawer at any
given time. You have a busy hour at your store resulting in a $1,200.00 balance in the cash drawer.
You need to ensure that you are following the store policy.
What should you do?
A. Perform a cash return transaction for $1,000.00, then perform a bank drop for $1,000.00.
B. Perform a bank drop for $1,000.00.
C. Perform a tender removal for $200.00, then perform a safe drop for $1,000.00.
D. Perform a float entry of $200.00, then perform a safe drop for $1,000.00.
Correct Answer: B
QUESTION 8
A company announces on September 1 that it plans to add a new division on December 1. You add the following
information to the existing organizational hierarchy:
1.
a time zone
2.
a description of the change
3.
the effective date of December 1 for the new division
What happens to your changes after you click the Publish button on the Publish changes form?
A. The hierarchy changes are published immediately and the changes are implemented November 30.
B. The hierarchy changes are published and implemented immediately.
C. The hierarchy changes are published immediately and the changes are implemented on December 1.
D. The changes made on the hierarchy stay in Draft mode until December 1.
Correct Answer: C
QUESTION 9
Which two prerequisites are required to configure full-text search? Each correct answer presents part of the solution.
A. Define criteria.
B. Define the search parameters.
C. Enable full text in the call center parameters.
D. Enable order completion.
Correct Answer: AB
QUESTION 10
You need to extend a 10 percent discount to all employees at a partner company. What should you do?
A. Create an affiliation with special pricing and assign it to each customer account that is related to the employees at the
partner.
B. Create a new product category hierarchy and generate new trade agreements.
C. Create a new discount for the retail channel.
D. Create a new target market for the customer accounts that are related to each employee.
Correct Answer: A
QUESTION 11
You need to ensure that all returns over $25.00 for purchases paid by credit cards are reviewed and approved. What
should you do?
A. Create a hold code that requires a manager to clear the hold.
B. Configure the credit card approval amount in the call center parameters.
C. Create an order event that requires a manager to review the order.
D. Configure the Pending return hold code in the call center parameters.
Correct Answer: B
Reference: https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/configuring-parameters-and-initial-settingscall-center
QUESTION 12
You are configuring a sale for a new store.
You must offer a 20 percent discount off any item in the store. The offer must not be combined with any other
discounts.
You need to ensure that customers receive the discount on only one item.
Which option should you use?
A. Balanced calculation
B. Compounded
C. Best price
D. Exclusive
Correct Answer: D
QUESTION 13
You are configuring a visual profile for a new point of sale (POS).
Which three features are controlled by the visual profile configuration? Each correct answer presents a complete
solution.
A. button layout
B. POS type
C. screen layout
D. cursor visibility
E. screen size
Correct Answer: CDE
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