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MB-200 – Microsoft Docs: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-200

Skills measured

• NOTE: The bullets that appear below each of the skills measured in the document below are intended to illustrate how we are assessing that skill. This list is not definitive or exhaustive.
• Perform discovery, planning, and analysis (5-10%)
• Manage user experience design (20-25%)
• Manage entities and data (15-20%)
• Implement security (5-10%)
• Implement integration (15-20%)
• Perform solutions deployment and testing (25-30%)

Real and effective Microsoft MB-200 exam Practice Questions

QUESTION 1
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains
a unique solution that might meet the stated goals. Some question sets might have more than one correct solution,
while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear on the review screen.
On a Contact record, a user creates a Note record that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the Note record.
You need to find the Note record.
Solution: Use Categorized Search to search for the word run.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: B
Only a relevance search can search the text in notes.

QUESTION 2
An organization plans to create a hierarchy to categorize products and sales literature.
You need to implement subject trees to create the hierarchy. What should you create?
A. a subject tree for the organization to be used by products and sales literature
B. a subject tree for products and create a subject tree for sales literature
C. a subject tree for sales and create a subject tree for customer service
D. a subject tree for sales team and customer service team
Correct Answer: A
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/define-subjects-categorizecases-products-articles

QUESTION 3
An organization plans to deploy Dynamics 365.
You need to ensure that the organization can track the following information:
Prospect to cash process
Customer service cases
Work breakdown structure
Serviceable assets for customers
Which apps should you implement? To answer, drag the appropriate apps to the correct features. Each app maybe
used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

QUESTION 4
You are a Dynamics 365 for Customer Service system administrator.
The sales team must be able to take photos and record audio notes for use in Dynamics 365.
You need to integrate Dynamics 365 with Microsoft OneNote.
What should you do first?
A. Enable Microsoft Office 365 Groups.
B. Configure security privileges.
C. Enable Microsoft OneDrive for Business.
D. Enable server-based Microsoft SharePoint integration.
Correct Answer: D
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/set-up-onenote-integration-indynamics-365

QUESTION 5
You are a Dynamics 365 for Customer Service system administrator. You receive an email notification that you have
reached 80 percent of your Dynamics 365 storage limit.
You perform the following actions to free up space:
Delete known items that use a large amount of storage.
Perform bulk deletes on suspended system jobs.
Delete audit logs older than six months old.
Delete email attachments older than two years old.
The total storage used indicator shows that the storage amount has not changed after you perform the actions.
You need to determine why the storage amount has not changed.
What is the cause?
A. The current audit log cannot be deleted.
B. Email attachments can only be deleted when the associated email is deleted.
C. The system can take up to 24 hours to update storage information.
D. Suspended workflows are in a waiting state, therefore cannot be deleted.
Correct Answer: C
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/free-storage-space

QUESTION 6
You are a Dynamics 365 for Customer Service system administrator. You create a workflow that requires
customizations to automate lead follow-up activities.
You need to migrate the production customizations to this new Dynamics 365 production instance. You must not
migrate any data to the production instance.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to
the answer area and arrange them in the correct order.
Select and Place:

Correct Answer:

QUESTION 7
A company identifies a new opportunity.
Sales associates must collaborate to convert the opportunity to a sale. All associates have access to Microsoft
SharePoint, but some associates do not have access to Dynamics 365 for Sales.
You need to ensure that users can collaborate on a single platform that directly integrates with Dynamics 365 data.
Which tool should you use?
A. Microsoft OneDrive for Business
B. Microsoft Skype for Business
C. Microsoft Office 365 Delve
D. Yammer
E. Microsoft Office 365 Groups
Correct Answer: E
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/collaborate-with-colleaguesusing-office-365-groups

QUESTION 8
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains
a unique solution that might meet the stated goals. Some question sets might have more than one correct solution,
while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not
appear on the review screen.
You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to
Dynamics 365 by using the following sign in the name: [email protected].
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign-in name for the user without losing any application history.
Solution: Ask the Microsoft 365 administrator to sign in to the admin portal and change the user name.
Does the solution meet the goal?
A. Yes
B. No
Correct Answer: B

QUESTION 9
You need to test the Patient form.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:

QUESTION 10
You are a Dynamics 365 for Customer Service system administrator. You integrate Microsoft OneDrive for Business
with Dynamics 365.
Some users report that they cannot access OneDrive for Business from within Dynamics 365.
You need to troubleshoot the access issue.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Review of Microsoft Office 365 Groups configuration.
B. Instruct users to confirm that they can access OneDrive for Business by using a web browser.
C. Review the Microsoft account access configuration.
D. Confirm OneDrive for Business privilege settings.
Correct Answer: BC
Make sure their Microsoft accounts are licensed and enabled for OneDrive for Business. Confirm they can access
OneDrive for Business by using a web browser.

QUESTION 11
The sales team plans to create printed materials to be handed out each month during on-site visits with clients.
The materials must include client-specific information and statistics from Dynamics 365.
You need to ensure that sales team members can create the materials.
Which technology should you implement?
A. Word template
B. marketing list
C. sales literature
D. Excel template
Correct Answer: B
References: https://crmbook.powerobjects.com/basics/marketing/marketing-lists/

QUESTION 12
You are a Dynamics 365 help desk administrator.
You need to create a dashboard that displays information on help desk cases that are handled each week.
Which dashboard components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Correct Answer:

QUESTION 13
You export a Microsoft Excel workbook from Dynamics 365. The workbook contains 10,000 rows of data. You email the
workbook and a description of the data to another user.
The user reports that they can only see 500 rows of data.
You need to determine why the user cannot view all the data.
Why is the user unable to view all available data?
A. You exported a static worksheet. The user does not have the appropriate security role in Dynamics 365 to see all
records.
B. You exported a PivotTable worksheet. The user does not have the appropriate security role in Dynamics 365 to see
all records.
C. You created a chart in Dynamics 365 Customer Engagement and exported the chart.
D. You ran a report in Dynamics 365 Customer Engagement and then saved the report as an Excel file.
Correct Answer: D

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